- Is your plug properly connected? (both sides)
- There can be a maximum of 2 minutes between activation and start of delivery
- Is there tension on the pole? (green indication light is on on the pole)
- Did you register on the site first? If not, you need to register first.
- If you had already registered and want to activate via site or app, then the question is whether you have logged in correctly with your username and password; check if you are logged in correctly
- If you have lost your username and/or password, you can request them via the site
- If you are logged in correctly, check whether you have entered the correct connection number (this is visible in the app or on your personal site)
- If you have activated via the phone menu; call again to check if you have activated the right connection.
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