I don't get power when I plug in. What am I doing wrong?

Created by Support Ease2pay, Modified on Fri, 21 Apr 2023 at 11:39 AM by Support Ease2pay

  • Is your plug properly connected? (both sides)
  • There can be a maximum of 2 minutes between activation and start of delivery
  • Is there tension on the pole? (green indication light is on on the pole)
  • Did you register on the site first? If not, you need to register first.
  • If you had already registered and want to activate via site or app, then the question is whether you have logged in correctly with your username and password; check if you are logged in correctly
  • If you have lost your username and/or password, you can request them via the site
  • If you are logged in correctly, check whether you have entered the correct connection number (this is visible in the app or on your personal site)
  • If you have activated via the phone menu; call again to check if you have activated the right connection.

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